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How to Create a Membership Site that Generates Passive Income #2

Simple Membership SystemIn Part 1 of the “How to Create a Membership Site that Generates Passive Income”,  you’ll notice that I gave an example of a 12 week course. That was no accident.

You see, most people who think of “membership sites” think of content that’s delivered weekly or monthly… indefinitely. Members pay month after month and the owners deliver month after month.

This works fairly well if you’re running a PLR membership site or similar. But if you’re running a training site, your members are going to drift away if you just give them tips and tricks indefinitely. And they might even bail out a couple months after joining, simply because there’s no end in sight.

So here’s what you do instead…

Create a fixed-term membership site. This is a site that runs for a specific period of time, such as three months, six months, twelve months… or any length of your choosing.

Tip: For best results, create a step-by-step series as described in Part 1 of this article.

Here’s why this works…

Imagine if your site went on indefinitely. Someone might join and after a couple months quit. That’s pretty normal. But if the course only stretches out for six months, psychologically the customers will feel better if they just remain a member for the entire six months. They want to see through to the end.

This is actually a Neuro-Linguistic Programming (NLP) trick. Simply put, people don’t like unfinished business. That’s why they’ll even read books they don’t like or watch boring movies – once they’ve invested some time into the activity, they want to see it through to the end.

While just creating a fixed term site created this psychological commitment to your course, you can make the commitment even stronger by building anticipation for the upcoming lessons. That is, from the very first lesson you work on “selling” the other lessons. Like this:

Build anticipation for the whole course in lesson #1. Your first lesson should include an overview of all the lessons. But don’t just write it out like a table of contents. Instead, write it like bullet points to a sales letter.

Example: “In Lesson #3 you’ll discover a simple trick that will triple your conversion rate!” In other words, arouse curiosity whenever possible.

Build anticipation for the next lesson at the end of each lesson. At the end of each lesson you’ll want to include something like, “Stay tuned for next week’s lesson, where you’ll find out the secrets of creating cash-pulling headlines!”

Build anticipation for future lessons and bonuses periodically. Finally, from time to time you should remind members of upcoming lessons. For example, in lesson #5 you might remind members of a particularly valuable lesson or bonus that you’re offering in lesson #9. Again, write it like a sales letter bullet, where you arouse curiosity and put forth a benefit.

The biggest challenge in running a membership site is retaining members.

With a typical membership site, your members may only stick around for two or three months. But you can quickly and easily ensure that more of your members stay around for six months, twelve months or even longer by creating a fixed-term membership site!

In part 3 of this series I will be showing you the fun stuff, which is “How to set it and forget it!”

Stay tuned!



Customer Service isn’t Dead

I thought Customer Service was dead! I am happy to say it is not! You see every week in our staff meeting we have a time to share great customer service stories with the staff and for the last three months I have been on able to share any real great experiences but last night that all changed. My wife and I were out on “date night” and went to a brand new restaurant. Yes, I branched out and decided to try something new and different, which turned out to be great. Why, was it so great you may ask? Well, at first it started out a little shaky because we were sat at our table and five minutes had went by and no server had approached us. Now, one thing I always do is time how long it takes for someone to greet us and take our drink orders. This comes from my days of working in the restaurant industry back in college. Okay, so finally we were greeted and the first thing our server, Sloan, did was apologize for us not being greeted. You see, we had had a glass of wine from the bar and she thought that someone had already taken care of us, but nonetheless she felt bad and immediately tried to change the situation.

Lesson number one – if things start out bad you still have time to change the outcome but you must act fast. Apologize and start trying to create a memorable experience.

Okay, so once she apologized she started to create a memorable experience for us. First, she told a story about the wine we purchased, which was really cool. Then, she made some really great recommendations  on the menu. And finally, when we had a hard time choosing between two different items she offered to split both plates with half of each order. What was interesting about that was the couple next to us asked their server if they could do that and he had some lame excuse as to why it could not be done. So here is lesson two.

Lesson two – be different and create an experience. It wasn’t that I absolutely loved the food, but the service and memory that Sloan,our server, created for us.

I can not begin to tell you that in this economic time period “Customer Service” is going to make the difference between your training or someone else. People will buy but will buy great memories!!!

Coach Dave