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Are you running your race

Happy Friday!I thought I would share an email I sent to my Working Mom Workouts list last year! It still applies today one year later as my daughter out of nowhere the other day asked to watch the movie again. You will see what I am talking about. Enjoy the last day of Summer!

I just love the Fall! I know I have said that before
but there is just something about opening the door and feeling that
cool crisp air hit you in the face!

Shoot, this past Summer for us it was like 85 degrees at 6 am, so
when I walk outside and it is 60 degrees I am a little giddy! And
since I am feeling a little kiddy today I wanted to write about
something I have been thinking about for a few months now!

A few months back my mother had recommended that we rent the movie
“Secretariat” and watch it with kids. Well, I was a little
reluctant only because my youngest daughter had yet to turn three
and we were not sure if she could sit through the entire movie.

Boy, were we wrong! Sit through the movie, shoot, as I am writing
this to you today my daughter wakes up every morning asking me to
put on “Secretariat.”

Yes, since the night we watched the movie my daughter has fallen in
love with horses and we not only rented “Secretariat” again but
finally purchased it for her birthday that just passed.

Let me tell you after watching it for the like umpteenth time I
feel like I can be an expert film critic. Now, if you have never
seen the movie I recommend you rent it and watch it because it
really is good and has some very good lessons in it, as is the case
with most Disney films!

And that is what I want to talk to you today about, a lesson that I
believe we all need to be reminded about. I know your time is
valuable, so I won’t go into the entire film but Secretariat won the
“Triple Crown.”

The “Triple Crown” has only been one by a few horses in history and
is almost considered to be an impossible feat to accomplish. And
during the time period of the movie the last “Triple Crown” winner
was some 25 years earlier, so the odds of Secretariat winning it
was very slim.

Now, here is where the lesson comes in. You see, what had happened
was the father and owner of the ranch had passed away, leaving the family at odds on what to do with the ranch and the taxes owed on it. Going against her family, the
daughter, Penney Tweedy, took over the ranch and put everything on the line. She didn’t care about the money or losing everything instead she believed in carrying out her dad’s legacy and was willing to sacrifice everything just to see the horse “run it’s race!”

The daughter turned down 8 million dollars because she believed
that much in what she was doing!

So, what does this have to do with you? Well, while we were
watching the movie I had said to my daughter, “Ady, run your race”
and she said back to me, “No Daddy, you run your race!”

And that is where it hit me. Each and everyone of us has our own
race to run. At times things be can extremely difficult and the
easiest option might be to sell out and quit.

However, all you need is a little belief. Believe that no matter
what happens you gave it your best and you didn’t quit!

The odds may be against you but the one thing that no one can take
away from you is your belief. I believe in you but you need to start
believing in you!

Now, go out and “Run Your Race!”

To your success,
Coach Dave

Customer Service Training

Customer service is very important in the service industry. Lots of people join this industry because they think that they can serve their customers in a better way. It is not very easy to please the customers and provide quality service to them. This is the reason why the customer service training is so important as well as essential.

This kind of training is usually targeted towards the improvement of the communications skills of the employees. Other than this, it is also important for the employees to understand the various styles of communication.

If the employees posses a better customer service skill then they can create a positive image for their organization. This will also help you create a loyal customer base for the company. If you are interested in this industry and want to attract more customers for your company then you must always go for the customer service course.

These kinds of courses have become quite popular these days. You must learn how to deal with the customers in a polite as well as friendly matter. This can really help your company to generate proper business.

You must always remember that the employees who provide customer service are the face of the company for which they work. These employees get the opportunity to interact with the customers directly. They either have a face to face contact with the customers or even contact over the phone as well as other sources.

The employees must deal in such a way that the customers come back for repeated purchase from the company. Customer service training is very much important to create the best service for the customers.

If you enroll yourself in this course you will learn a lot of things regarding this field. If you are interested in these courses then you can either take them up online or even the classroom courses.

When you go through the customer service training you will learn about the wants as well as the does not wants of the customers of the company. Here you will get to learn about the different kinds of errors that are usually committed by these employees. There are various topics with which the customer service training deals.

If you want to get a leadership and excellence in this service then you must always try to learn as much as you can from the training. You must also remember that each and every customer has a certain amount of expectations from the company as well as from the people who provide this service.

Other than taking training from training institutions you also need to take training from the company. The company for which you work might have certain rules and regulations regarding their service to the customers.

This is the reason why you must never miss the training provided by the company. While dealing with the customers you must always have a smiling face. You can also learn from people who are experienced in this field. Practical experience is very much important.

Article Source: http://www.articlesbase.com/business-articles/customer-service-training-3575265.html

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